Privacy & Refund Policy

Last Updated: 29/12/2025

This Privacy & Refund Policy explains how The Brand Alchemist collects, uses, and protects your information, and outlines our policy regarding payments, cancellations, and refunds.

By using https://thebrandalchemiststudio.in, you agree to the terms described below.

🔐 Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our Website:

  • Name
  • Email address
  • Contact details
  • Business or project-related information (shared via contact forms or email)
  • Any information you voluntarily provide while enquiring about our services

We do not knowingly collect sensitive personal data.

2. How We Use Your Information

Your information is used strictly for:

  • Responding to enquiries and communication
  • Understanding project requirements
  • Providing services or proposals
  • Improving our website and offerings

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Analytics

Our Website may use cookies or third-party analytics tools to:

  • Understand website traffic
  • Improve user experience
  • Monitor performance

You may disable cookies through your browser settings if you prefer.

4. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our Website may contain links to third-party websites or platforms (such as social media).
We are not responsible for the privacy practices or content of these external sites.

6. Your Consent

By using our Website and submitting your information, you consent to this Privacy Policy.

💳 Refund & Cancellation Policy

7. Nature of Services

The Brand Alchemist offers creative, strategic, and design services, including but not limited to:

  • Brand strategy
  • Visual identity design
  • Concept branding
  • Campaign design
  • Creative direction

These services are custom, creative, and time-intensive in nature.

8. Payments & Advances

  • All payments made toward services are considered advance payments unless otherwise stated in writing
  • Once work has commenced, payments are non-refundable

This includes strategy work, concept development, design exploration, and consultation time.

9. Cancellations

  • If a project is cancelled before work begins, a partial refund may be considered at our discretion
  • If a project is cancelled after work has commenced, no refund will be issued

Any completed work up to the point of cancellation remains the intellectual property of The Brand Alchemist, unless contractually transferred. The Brand Alchemist reserves the right to suspend work if client feedback or approvals are delayed by more than 21 calendar days.

10. No Refunds for Creative Preference

Refunds will not be issued for:

  • Change of mind
  • Creative preference or subjective dissatisfaction
  • Delays caused by lack of client communication or approvals

Creative services are interpretative and collaborative by nature.

11. Exceptions

Any refund exceptions must be agreed upon in writing before project commencement.

⚖️ Limitation of Liability

The Brand Alchemist shall not be liable for:

  • Any indirect or consequential loss
  • Business outcomes or financial results
  • Decisions made based on creative or strategic advice

All services are provided in good faith and based on professional expertise.

🏛 Governing Law

This Privacy & Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

📩 Contact Information

For privacy concerns, cancellations, or refund-related queries, contact:

Email: hello@thebrandalchemiststudio.in
Website: https://thebrandalchemiststudio.in
Location: India

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